Frequently Asked Questions

Everything you need to know about shopping with Bigjigs Toys.

What is the standard delivery timeframe?

We offer standard shipping which typically takes 3-5 business days. Express shipping options are available at checkout if you need your items sooner.

What is your return policy for toys and gifts?

We offer a 30-day return policy. Items must be in their original, unopened packaging and in a resaleable condition to qualify for a full refund.

Are Bigjigs Toys safe for my child?

Safety is our priority. All our products are rigorously tested to meet EN71 and ASTM safety standards, ensuring they are non-toxic and child-safe.

Do you offer international shipping?

Yes, we ship to a wide range of international destinations. Shipping costs and delivery times vary by location and are calculated at the checkout stage.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.